Privacy Policy

Information We Collect

When you visit this Site, we may collect two types of information: information you provide directly, and information collected automatically.

Information You Provide

We collect information you voluntarily submit through the contact form on this Site. This may include:

• Your name
• Phone number
• Email address
• Type of inquiry (e.g., appointment request, general question)
• Any message content you choose to include

Information Collected Automatically

When you visit the Site, certain technical information is collected automatically by our web hosting platform and analytics tools, including:

• IP address (anonymized)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website (the site you visited before coming here)
• Date and time of visit

This information is collected in aggregate and is used solely to understand how visitors use the Site so we can improve it. It is not used to identify individual visitors.

How We Collect Information

We collect information through the following methods:

• Contact form submissions: Fields you complete and submit on the Contact page.
• Google Analytics: A web analytics service that tracks and reports website traffic. Google Analytics collects anonymized usage data via cookies. We have configured Google Analytics with IP anonymization enabled. We do not send personally identifiable information (PII) to Google Analytics.
• Web server logs: Standard server-level logs maintained by our hosting provider (SiteGround) that record page requests, IP addresses, and related technical data.
• Cookies: Small text files stored in your browser to enable site functionality and analytics. See Section 5 for details.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry submitted via the contact form
• To schedule consultations or facilitate appointment requests, upon your request
• To route inquiries to the appropriate staff member at the Bone and Joint Institute of Tennessee, upon your request
• To improve the content, usability, and performance of the Site
• To analyze aggregate Site traffic patterns using Google Analytics
• To comply with applicable laws and regulations

We do not use your information to send unsolicited marketing communications. We do not sell, rent, lease, or trade your personal information to any third party.

Third-Party Services and Data Sharing

We share limited information with third-party service providers solely to operate and improve this Site. These providers are:

We do not share your information with marketing firms, data brokers, advertisers, or any third party for commercial purposes. We may disclose information if required by law, such as in response to a valid court order or government request.

Cookies and Tracking Technologies

This Site uses cookies — small text files stored in your browser — to enable certain site functions and to collect anonymized analytics data. The cookies used on this Site are:

Managing cookies: You may disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use this Site. Instructions for managing cookies vary by browser; please consult your browser’s help documentation.

Contact Form and Communications

When you submit a message through the contact form on this Site, your name, phone number, email address, inquiry type, and any message content are transmitted to Dr. Calendine’s office via email notification. Form submissions are stored temporarily in the WordPress database.

Response times: Dr. Calendine’s team typically responds within one business day, Monday through Friday. For time-sensitive matters, please call (615) 791-2630 during clinic hours (Monday–Friday, 8:00 a.m.–5:00 p.m.). For medical emergencies, call 911.

Opting out of communications: If you have submitted your contact information and no longer wish to be contacted by our office, please call (615) 791-2630 or use the contact form to request removal.

We do not use contact form submissions for email marketing, promotional communications, or to share your information with third-party marketers.

HIPAA Notice

This website (corycalendinemd.com) is an informational and marketing website. It is not a patient portal and does not function as a covered entity’s electronic health record system.

The Health Insurance Portability and Accountability Act (HIPAA) governs the privacy and security of Protected Health Information (PHI) held by covered entities and their business associates. The contact form on this Site is not HIPAA-encrypted and should not be used to transmit PHI, which includes:

• Medical records, diagnoses, or treatment histories
• Medications or prescription information
• Social Security numbers
• Insurance ID numbers or claims information
• Any other information that identifies you as a patient and relates to your health condition

For scheduling appointments and communicating about your care, please use the following HIPAA-compliant channels:

• Phone: (615) 791-2630 (Monday–Friday, 8:00 a.m.–5:00 p.m.)
• Radix Health secure scheduling portal (accessible via the appointment scheduling button on this Site)

Once you become a patient of Dr. Calendine at the Bone and Joint Institute of Tennessee, your protected health information is governed by the practice’s HIPAA Notice of Privacy Practices, which you will receive at your first appointment.

Data Security

We take reasonable technical and organizational measures to protect the information collected through this Site. These measures include:

• SSL/TLS encryption for all data transmitted to and from this Site (HTTPS)
• Secure, GDPR-compliant web hosting through SiteGround
• WordPress security hardening (regular updates, strong authentication)
• IP anonymization in Google Analytics
• Form submission data encrypted at rest where supported by form plugin settings

No method of data transmission or storage is completely secure. While we strive to protect your information using commercially reasonable practices, we cannot guarantee absolute security. If you have reason to believe your information may have been compromised through this Site, please contact us immediately at (615) 791-2630.

Your Rights and Choices

All Visitors

• Access: You may request a copy of any personal information we hold about you.
• Deletion: You may request that we delete information you have submitted through this Site.
• Correction: You may request that inaccurate information be corrected.
• Opt-out of analytics: You may disable Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout) or by disabling cookies in your browser.

California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information collected from you
• The right to opt out of the sale of your personal information
• The right to non-discrimination for exercising your CCPA rights

We do not sell personal information. California residents may submit requests by contacting us using the information in Section 13.

European / EEA Visitors (GDPR)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) provides you with additional rights. Our lawful basis for processing contact form data is your consent (submitting the form). You have the right to withdraw consent, access your data, request erasure, and lodge a complaint with your local supervisory authority. To submit a request, contact us using the information in Section 13.

To exercise any of the rights described above, contact us by phone at (615) 791-2630 or submit a request through the contact form at corycalendinemd.com/contact/. We will respond within 30 days.

Children’s Privacy

This Site is intended for adults seeking information about orthopedic surgical care. It is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently received information from a child under 13, please contact us immediately at (615) 791-2630 and we will promptly delete that information.

Parents and legal guardians who seek information about orthopedic care for a minor may submit an inquiry on behalf of the child through the contact form or by calling our office.

Data Retention

We retain information collected through this Site for the following periods:

You may request deletion of your contact form data at any time by contacting us at (615) 791-2630 or through the contact form.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the tools and services used on this Site. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of this Site after any changes become effective constitutes your acceptance of the revised policy. If you have questions about any changes, please contact us using the information below.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or the way your information is handled, please contact us:

Medical Disclaimer

The content published on corycalendinemd.com — including text, graphics, images, video, downloadable guides, blog articles, FAQs, and any other materials (collectively, the “Content”) — is provided for general informational and educational purposes only. The Site exists to help patients, families, and the general public learn about orthopedic conditions, hip and knee replacement procedures, and the practice of Cory Calendine, MD.

No Medical Advice

The Content on this Site is not medical advice and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Nothing on this Site should be interpreted as a recommendation for a specific course of treatment, medication, surgical procedure, device, exercise, or rehabilitation protocol for any individual.

Always seek the advice of your physician or another qualified health care provider with any questions you may have regarding a medical condition, symptom, injury, or treatment option. Never disregard professional medical advice or delay seeking it because of something you have read on this Site.

No Physician–Patient Relationship

Use of this Site, viewing of its Content, downloading of any guide or material, or submission of a contact form does not create a physician–patient relationship between you and Dr. Cory Calendine, the Bone and Joint Institute of Tennessee, or any other provider referenced on this Site. A physician–patient relationship is established only after a formal in-person or telehealth consultation, completion of intake paperwork, and acceptance of care.

Educational Purpose — No Diagnosis or Treatment

This Site does not diagnose conditions, prescribe treatment, recommend medications, or provide individualized medical opinions. Educational descriptions of conditions, procedures, recovery timelines, and outcomes reflect general clinical experience and published evidence, and may not apply to your specific situation. Individual results vary, and any decision about surgery or treatment must be made in consultation with a qualified surgeon after a personal evaluation.

No Solicitation or Storage of Protected Health Information (PHI)

This Site does not solicit, request, or knowingly collect Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). The contact form on this Site is intended only for general inquiries, appointment requests, and basic contact information. Visitors should not submit medical records, diagnostic imaging, lab results, prescription information, insurance numbers, Social Security numbers, or other sensitive health details through this Site. See Section 7 (HIPAA Notice) for additional detail.

Third-Party Content and Links

This Site may reference, summarize, or link to third-party studies, articles, organizations, or websites. Those references are provided as a convenience and do not constitute an endorsement. Dr. Calendine is not responsible for the accuracy, completeness, or current status of any third-party content.

No Warranty

While we make reasonable efforts to keep the Content on this Site accurate and up to date, medical knowledge evolves and information may become outdated. The Content is provided “as is” without warranty of any kind, express or implied. To the fullest extent permitted by law, Dr. Cory Calendine, the Bone and Joint Institute of Tennessee, and Brass Lantern Consulting Group disclaim all liability for any loss, injury, or damage arising from reliance on information published on this Site.

Emergency Notice

This website is not monitored 24 hours a day and must not be used to communicate about medical emergencies or urgent clinical concerns. Email, contact forms, and downloadable guides are not real-time communication tools and should never be used to seek immediate care.

If You Are Experiencing a Medical Emergency

Call 911 or go to your nearest emergency room immediately. Examples of medical emergencies include, but are not limited to:

• Chest pain, pressure, or tightness
• Difficulty breathing or shortness of breath
• Signs of a stroke (sudden weakness, facial drooping, slurred speech, severe headache)
• Severe injury, trauma, or suspected fracture
• Uncontrolled bleeding
• Sudden, severe, or worsening pain
• Calf pain, swelling, redness, or warmth that may suggest a blood clot (DVT)
• Fever above 101°F, especially after recent surgery
• Drainage, redness, increasing warmth, or opening of a surgical incision
• Sudden inability to bear weight or move a joint after a fall

Urgent (Non-Emergency) Concerns During Business Hours

If you are an existing patient of Dr. Calendine and have an urgent — but non-emergency — clinical question, call the Bone and Joint Institute of Tennessee at (615) 791-2630 during business hours (Monday–Friday, 8:00 a.m.–5:00 p.m. Central). For after-hours urgent concerns that are not life-threatening, follow the post-operative instructions provided to you at discharge.

Do Not Use This Website For:

• Reporting a medical emergency or life-threatening symptom
• Communicating time-sensitive symptoms after surgery
• Requesting emergency prescription refills
• Reporting medication reactions or adverse events that require immediate evaluation

Accessibility Statement

Cory Calendine, MD, and Brass Lantern Consulting Group are committed to ensuring that corycalendinemd.com is accessible to all visitors, including individuals with disabilities. We believe that everyone seeking information about orthopedic care, hip and knee replacement, and recovery should be able to access this Site fully and independently.

Conformance Target

This Site has been designed and is being built to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA defines requirements for designers and developers to improve accessibility for people with a wide range of disabilities, including visual, auditory, motor, cognitive, and neurological differences.

Measures Taken

To support accessibility, the design and development of this Site incorporates the following practices:

• Semantic HTML structure with logical heading hierarchy
• Sufficient color contrast between text and background, evaluated against WCAG 2.1 AA contrast ratios
• Descriptive alternative text for meaningful images
• Keyboard navigability for interactive elements (links, buttons, form fields)
• Visible focus indicators on interactive elements
• Form fields with associated labels and clear error messaging
• ARIA landmarks and attributes where appropriate
• Responsive design that supports zoom and reflow on mobile devices and at high zoom levels
• Captions or transcripts for video content where applicable
• Avoidance of content that flashes more than three times per second
• Plain-language writing style for patient-facing medical content

Known Limitations

Despite our best efforts to ensure accessibility, some content on this Site may not yet be fully accessible. Known limitations include:

• Some embedded third-party content (such as social media feeds, scheduling widgets, or video players) is controlled by external providers and may not fully meet WCAG 2.1 AA standards.
• Some downloadable PDFs and patient guides may not yet be fully tagged for screen readers. We are actively working to remediate these documents and can provide an accessible alternative format on request.
• Older blog content and historical media files may not meet current accessibility standards. We are reviewing and updating these as part of ongoing site maintenance.

Ongoing Effort

Accessibility is an ongoing process, not a one-time project. We test new content and features against WCAG 2.1 Level AA criteria as part of our standard publishing workflow, and we periodically audit existing content for accessibility issues. As browsers, assistive technologies, and accessibility standards evolve, we will continue to improve this Site.

Feedback and Requests for Assistance

We welcome feedback on the accessibility of corycalendinemd.com. If you encounter an accessibility barrier, have difficulty accessing any portion of this Site, or would like to request information in an alternative format, please contact us. We aim to respond to accessibility feedback within five (5) business days.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may file a formal complaint with the U.S. Department of Justice, Civil Rights Division, under Title III of the Americans with Disabilities Act (ADA).